Shipping / Returns
When you’ve been doing this as long as we have you learn a few things, and to us, customer satisfaction is absolutely paramount. We have been putting our hearts and souls into customer service and product development since the 1930s, with the drive to improve the quality of life for our customers.
We know you can’t wait to receive your order; this is why most orders are packaged same-day in our Ontario distribution centre, and shipped via Canada Post Expedited Parcel, unless priority shipping is purchased during checkout. All orders are shipped with a tracking number. We offer free shipping on web orders when you place a qualifying order over $75 (after discounts and before taxes and shipping). For orders under $75, Shipping costs vary depending on your location and product size/weight. Once an order has been picked and packed, a tracking number will be provided via email.
Web orders currently only ship within Canada.
Should the need to cancel an order arise, please contact our customer service as soon as possible at firstname.lastname@example.org or 1-800-387-8520 Monday to Friday 8am-5pm, and we will do our best to accommodate. Please include your name and order number if contacting us by email.
We stand behind our product and hope you are completely satisfied with your purchase, but in case you aren’t, we gladly offer returns within 30 days of your purchase. Returns must be in original packaging and in the same condition in which you received it, unless the product arrived damaged or was found to be defective. Only a partial refund will be issued if an item is not in its original packaging/condition, is damaged or is missing parts for reasons not due to our error.
For Liftware warranty information please see the Liftware Warranty page.
Some products (such as blood pressure monitors) carry warranties longer than 30 days. Please contact Customer Service for exact warranty information.
For hygienic reasons we cannot physically accept returns into our facility for many items, however if you experience an issue with one of these items, please contact our customer service team and they will be happy to help.
Items that cannot be returned to our facility:
- Raised toilet seats
- Toileting items
- Incontinence items
- Bath Benches
- Bath Mats
- Fever thermometers
- Food thermometers
- Ovulation thermometers
- COPD Monitors
- Food Scales
- Water bottles
Shipping charges (if any) are not refundable. All Canadian sales tax will be refunded.
Items ordered between November 1st and December 31st may be returned up until January 31st.
We will contact you once your return is received and inspected and advise if your return is approved or rejected. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, double check what your original method of payment was.
For PayPal orders you will have to log in to PayPal to see if funds have been returned. You may even need to transfer funds from your PayPal to your bank account.
For credit card purchases contact your credit card company or log into your online banking to see if the refund has been posted.
There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund, please contact us at email@example.com
We will happily replace items in the event that they are defective or damaged. Contact us at firstname.lastname@example.org for further information.
Returning an item
To return an item contact customer service at email@example.com or 1-800-387-8520 Monday to Friday 8am-5pm. You will be responsible for the cost of shipping the product back to us, unless the product arrived damaged or is defective.